Announcement
Welcome to Made on West! We specialize in personalized gifts including camp mugs, home decor, doormats, tote bags, pillows and more. Enjoy FREE SHIPPING on orders over $35!
❗ SHIPPING DISCLAIMER ❗
Made On West cannot control the shipping carrier timelines and delivery dates. Your patience is greatly appreciated.
Questions? Send us a message at https://etsy.me/2jy7ywh
Featured items
Items
All Items
Reviews
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mlavinia2001 on Oct 12, 2022
5 out of 5 starsVery satisfied with the quality of this item. Great communication with Jessica who worked with me to personalize the mug with my son’s footprints. Thank you.
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ShanaM on Aug 21, 2022
5 out of 5 starsLove these can coolers. The colors are nice and she offers a wide choice of fonts. I just wish it didn't take so long from order to delivery but my friend is loving her new cooler. Thanks!
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Vanessa on Aug 8, 2022
5 out of 5 starsThe seller had great communication and respond fast when discussing the personalization part. The cup turned out perfectly as a camping gift for my boyfriend. I would definitely buy from this shop again!
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Amanda on Jan 10, 2022
5 out of 5 starsI ordered 3 of these for Christmas and we love them!! I wasn’t quite sure what fonts would be best and Jessica helped to put something together for me. I was also getting a bit worried they wouldn’t make it in time (I’m so bad at doing Christmas at the last minute) and my communication with Jessica was fantastic every time. She even kept an eye on my shipping and reached out to assure me it would be in on time. I love shopping small business!
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Teaya on Dec 24, 2021
5 out of 5 starsSeller has great communication, sent a proof with my vision and sent them in the most beautiful packages!
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leann on Nov 17, 2021
5 out of 5 starsLooks wonderful. I really appreciate the email before sending to make sure it looks okay.
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laralermond on Nov 2, 2021
5 out of 5 starsWonderful quality, and exactly as pictured. Great communication, as well.
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Sara on Aug 12, 2021
5 out of 5 starsMugs are great. Very cute, comfortable handle, and keeps the coffee hot!
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currymarissa on Jul 12, 2021
5 out of 5 starsAbsolutely fantastic! I could not have asked for any better. The mugs were a 10 year anniversary gift (tin) and they were created with care and shipped speedily!
About MadeOnWest
Personalized Gifts, Camp Mugs, Home Decor, and More
Shop members
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Jessica
Owner, Designer, Customer Service
I design your items and answer all of your questions. Usually with the help of coffee, 80s music, a good pair of comfy pants, and a messy bun.
Production partners
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Printing Company
AZ, United States
They handle printing and packaging of some items to ensure items are delivered quickly and safely
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Custom and personalized orders
I gladly accept custom and personalized orders. Please send me a message with your exact requirements to get started!
When Will I Receive My Item?
Most items are custom created, so processing times will vary. I ship items as quickly as possible after proof approval. Please see listings for more details.
All items are shipped via USPS or UPS and include tracking information.
US orders are normally delivered within 5-7 days, if not sooner. Holiday orders may vary.
International delivery times vary by location. Buyer is responsible for all VAT and customs fees.
My goal is always to get things delivered to you as carefully and quickly as possible.
What is Your Cancellation/Refund/Exchange Policy?
If an item has not been shipped and you need to cancel, I will refund you the price of the item + shipping. If it has been shipped, you need to return it before any refund is given.
If there is any issue, please contact me and I will work with you to resolve it. My #1 goal is your satisfaction.
If an item is damaged during transit, please notify me immediately. I require photos showing proof of damage before I can process any exchange or refund.
In order for the item to be considered damaged it must be in bad shape meaning ripped, torn, water damaged, or broken.
You must contact me within 3 days and mail the item back to me with tracking in the original condition within 7 days. You are responsible for any return shipping costs.
Can Custom or Personalized Items Be Returned or Refunded?
Due to the nature of the items and time required for each individual order, custom and personalized orders cannot be returned or refunded.
This includes but is not limited to coffee mugs, doormats, decor, etc.
Custom and personalized orders are designed specifically for you which means I am unable to resell them to anyone else.
Important COVID -19 Updates
Please note the following:
• Processing time for ALL ORDERS has been increased to 7-10 business days
• USPS is currently experiencing delays and has extended shipping times
• Priority Mail has been extended to 3-4 business days respectively
• First-Class Package Service has been extended to 3-4 days respectively
Made On West cannot control the shipping carrier timelines and delivery date.
Your patience is greatly appreciated.